Booking Policies

Booking Policies & Conditions

The following policies outline the general terms and conditions applicable to reservations made through our platform. Specific terms may vary by property and will be confirmed prior to booking. By proceeding with a reservation, guests acknowledge and agree to these conditions.

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Reservation Process

Reservations are subject to availability
A booking is not confirmed until accepted by the property owner or manager
Written confirmation is required before a reservation is final
Property-specific terms may apply in addition to these general conditions

Payment Terms

A deposit is required to secure a reservation
The remaining balance is typically due prior to arrival, with the exact timing set by the property
Accepted payment methods vary by property
Currency and exchange-rate notes may apply depending on the destination

Cancellation Policy

Cancellation terms are subject to property-specific policies
Deadlines and penalties vary by property and are disclosed in writing prior to booking
Written notice of cancellation is required
Travel insurance is strongly recommended to protect against unforeseen cancellations

Security Deposits & Damages

Some properties require a refundable security deposit
Guests are responsible for any damage that occurs during their stay
Excessive cleaning or repairs beyond normal wear may be charged to the guest

House Rules & Occupancy

Maximum occupancy must be respected at all times
House rules vary by property and are provided prior to arrival
Noise regulations apply, particularly in residential communities
Guests are expected to show respect for neighbors and staff

Events & Special Occasions

Events are not permitted unless explicitly approved in advance
Additional fees or permits may apply for approved events
Prior written authorization is required for any gathering beyond the booked guest count

Check-In & Check-Out

Standard check-in and check-out times are set per property
Early or late requests are subject to availability
Arrival instructions are provided prior to the stay

Travel Documents & Identification

Valid identification is required at check-in
A passport is required for international travel
Guests are responsible for their own visa and entry requirements

Force Majeure

We are not liable for events beyond reasonable control
This includes severe weather, natural disasters, government actions, and airline disruptions

Rates & Pricing Transparency

Rates for luxury villas and private rentals can vary across different websites, platforms, or marketing channels. These differences can be due to a variety of factors, including third-party commissions, service fees, currency conversions, outdated availability, or promotional pricing that may not reflect current owner terms. All rates provided through our platform are confirmed directly with property owners or authorized managers at the time of booking review. This process allows us to ensure that pricing, availability, and included services accurately reflect the agreed-upon terms for each reservation.

Cancellation Terms — How They're Set

Cancellation policies vary by property and are determined by individual owners or managers. Refund eligibility, deadlines, and applicable penalties differ depending on the property, destination, and season. All cancellation terms applicable to a reservation will be clearly disclosed and confirmed in writing prior to booking acceptance. By proceeding with a reservation, guests acknowledge and agree to the cancellation policy associated with the selected property. We strongly encourage guests to review all cancellation terms carefully before confirming a booking and to consider purchasing travel insurance to help protect against unforeseen circumstances.

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Questions about a specific property's terms? Our concierge team can confirm the details before you book.